Hi,

I made arrangements so that your messages shouldn't be blocked in the future. If you still have trouble, please contact us again and we'll look into it.

Another thing, according to your notification your envelope sender address should be XXX, but in fact it was XXX. You would want to change your notification message to reflect this as a whitelisting based on the envelope sender you specify wouldn't work.

Regards,
Magnus

Hello,

This is a content filtering rule based on a subject - not anything to do
with an IP block.

If the subject of the message had been different, it would have been let
through. The subject of that particular message was not included in the
error unfortunately - so the best I can do for now is below.

Here is the regular expression for that particular block to assist you.

xxx

Regards,

Brendan

Thank you. This filter rule is now corrected.

Hello,

Thank you for contacting Juno email support / NetZero email support.

The email was blocked by our spam filter because it contained a web site address (URL) identified as being commonly associated with spam. Unfortunately, we are unable to lift the block on this URL.

******************************

Please note that if you would like the IP addresses to be added to our Trusted Sender List, please submit the required information at xxx

Please include the list of domains from which the messages would be sent.

Also, provide us with a link to your "Privacy Policy" and "Terms of service". We would like to review them before adding your IPs to our Trusted Sender List.

On receipt of the above information, we would consider adding the IP addresses to our Trusted Sender List.

Should you require any further assistance, please write back.

Hello...

The message from your system triggered a rule in our mail system that
looks for subject lines containing data that is typically used to track
user behaviour after reception of the email. This rule is in place to
protect the integrity of our email system, and in turn, the privacy of
our users. This being the case, we will not be whitelisting the IP
addresses you have included at this time.

We are willing to review any further message data that you may have. If
you wish, you may submit a message with full unadjusted headers as an
attachment to xxx with a CC to xxx.

At this time, the only solution that we can offer to our user is to use
an alternate email address xxx

If you would, please send a test message from your list manager to this address. I'd like to confirm the changes I've made will allow mail from your list to be delivered to our domain.

Bob

Hello;

I have whitelisted all the IP specified below. Your e-mail was blocked because the spamassassin score was too high. Is is possible to remove some or all of the URL's in your e-mails?

Joe

Hello,

Thank you for contacting Juno email support.

Our most recent records indicate that there are no active blocks on the given IPs.

As per the error transcript that you have provided to us, it appears that the concerned message was temporarily blocked because it contained a Uniform Resource Locator (URL) about which we have received a number of spam complaints.

The block has now been lifted and any further email containing this URL will be delivered. However, if you continue to encounter this problem, please send us a copy of the mail failure notice received. This will enable us to investigate the issue and take appropriate action.

Should you require any further assistance, please write back.

Sincerely,

Rose

We have a self-service facility for whitelisting bulk mail messages
that are not spam. Recipients of such messages can nominate them to
our shared whitelist at:

xxx

I'll CC this message to xxx so that he can do the necessary
whitelisting.

Dear Administrator,

Thank you for your email.

We regret to inform you that we are not able to accede to your request. We do not whitelist IP addresses or domain hosts at server level, as this process could render the servers vulnerable to possible abuse. May we suggest that you advise the relevant party (rca.com@pacific.net.sg) to do the whitelisting on his end should he wishes to receive mailers from you.

Please email us if you have further queries on this matter.

At your service,

Postmaster
PACNET

A url that is being sent along with the mail has been tagged as a
spam/phishing url, I suggest you or your customer go to
http://csr.cloudmark.com/ and request a removal as that url is being
blocked by over 500 million email addresses across the world.

Thank you. This filter rule is now corrected.

Hi;
The error message says:

550-DENIED our automated antispam system has refused your mail\n
550-due to its content.

That means you hit spamassassin. It is your content that is causing it. Our cut of point is very high so you would have to hit a number of rules. Perhaps you can add SPF and DKIM to lower you score ?

Hope that helps
Regards
Postmaster

One of the things we use to block spam is mail-filtering software called SpamAssassin. The software checks incoming messages for various characteristics of spam and assigns points for each finding; if a message scores a total of 15 or more points it is rejected by our mail system. The e-mail to Jacqueline was rejected because its score was 15.599, as is evident in the following part of the rejection notice you received:

554 5.7.1 SpamAssassin score=15.599, 12.53.208.132, J_CHICKENPOX_46,SPF_HELO_PASS,URIBL_OB_SURBL. Please forward this notice to postmaster@vu.edu.au if your message was not spam.


Fractional points resulted from a test for mixed characters and/or lettering (l|iKe th.is kiNd 0f g@rb+age, for example), however the e-mail was largely rejected because the message text features a network domain that one of our external mail filters (the OB SURBL, refer http://www.surbl.org/lists.html) has associated with spam - worth 15 points alone. Having followed the link to the Romantic Tip of the Week newsletter archive provided in your e-mail to check the contents of the blocked newsletter (located at http://missing.mail-list.com/romantic/msg00057.html) against various URI black lists, I found that the problem network address is "relationshipcollection.com". You will need to either remove the network address reference from the e-mail or have it removed from the URI block list (refer the link above) in order to re-send the message successfully, as we do not wish to modify our systems to accept messages containing material known to be associated with spam. Should you have any other queries, please don't hesitate to contact our postmaster address for further assistance.

Regards,

Andrew

Dear Sir or Madam,

Your email was blocked by Barracuda Reputation. You will need to follow the link in your server logs, i.e. http://bbl.barracudacentral.com/q.cgi?ip=67.200.150.178 or go directly to the Barracuda URL <>www.barracudacentral.com to look up if your server's IP is still on the Barracuda Poor Reputation list. If you find your IP address listed you can have it removed by entering the email address and the text right above submit query. This will submit it directly to Barracuda reputation team so they can determine if they want to remove it or not.

Please feel free to contact me if I can be of further assistance.

Sincerely,
HTC Communications, Inc.
Internet Security

We try to keep the white listed IPs/Domains/addresses to a minimum. However, individual users have their own white lists to which they can add whatever addresses they want. I've forwarded your message on to the subscriber you indicated with instructions to add you to their white list if they really want to receive the email. Perhaps you should include instructions to potential subscribers to add the From address of whatever mailing list they sign up for to their personal white list, if such is available to them.

If our subscriber wants it, all they have to do is add your
address to their address book.

Added additional nets.

Thanks ...mail-list.com;

Our spam blocking software now knows that you are a real person and not a spammer. We won’t bother you again with a challenge email.
Thank you for helping us make the Internet a better place.

LSMSGCV

I want to compliment you on this email - it was informative and to the point, and contained all the info I needed to investigate (a rarity these days).

The connection in question seems to be the only one made in May for that user. I took a look at the newsletter etc., and it looks to me like it had a combonation of words/phrases that made it look like a series of spam attacks we've been getting ("business award" type offers) and so it triggered our filters (for just that email).
We do not whitelist non-NSHE institutions, but I have tried to adjust our spam filters a bit to let your newsletter through. You may retry at your convenience.

thanks,
ian
Senior Systems Analyst

Could you please retry sending the list to our customer with Cc: abuse@b2b2c.ca so we can tweak our antispam software to let your email through ?


--
Christian
B2B2C AbuseDesk

Thank you. This filter rule is now corrected.

None of your sending IP's was found in our blacklist.

Dear Liaison,

Bellsouth.com is the corporate mail system. We utilize MessageLabs for
anti-spam services. Since this newsletter appears to be non-business
related, no effort will be made to ensure delivery. However I would
recommend you follow the URL listed in the error. The info there may
help you get your newsletters delivered to bellsouth.com and to other
domains that use the services of MessageLabs.

Postmaster

The "550 Previous (cached) callout verification failure" is because the
account is no longer a valid account on our system.

Thank you for the information in your email. We may need to modify the
server response message.

Larry
Network Administrator

Thank you for your feedback.
We have fixed the problem. We do not maintain a set blacklist.
Our backup smtp server processed your newsletter and it mistakenly used the outdated relays.ordb.org service which returns positive now on every query, thus blocking yours (and all nonlocal) email.
The newsletter was not readable or is no longer on your site.
Please update your records: of these users, none are active at Berkeley. Change XXX to XXX and unsubscribe the rest.
sorry, we do not whitelist servers outside of the berkeley.edu domain.


Regards,

Carl

Nice work.

This bounce does appear to be coming from tfr. Which is also a bit of a puzzle since tfr is the lower priority smtp server. It makes sense that our much newer postfix on nmx would *not* have ordb.org in it.

Carl

Your ip addresses has been whitelisted. Please let us know if you
still have any problems or if we can be of any assistance.

Comments: 554 Service unavailable; Client host [68.92.51.3] blocked using combined.rbl.msrbl.net

This IP is currently not listed in our RBL and as far as I can see it has never been listed in our RBL.

Regards,
Chris
MSRBL

Thank you for your email.

We regret to inform you that we do not process requests for whitelisting at
server levels in the interest of the majority of our users.

Should the relevant Pacnet users request to have emails originating from you
to be delivered to their mailboxes, you may suggest that they send to
[...] samples of these emails for review.

Please email us if you have further queries on this matter.

Best Regards,

Postmaster
PACNET

I agree you should not be blocked on our servers. I have whitelisted you so it should work now.

Thanks

Alan
Webmaster

One of the URIs (tastespotting.com) in the mailer is listed in SURBL.
You can perform lookups and get directions on removal at:

www.rulesemporium.com—uribl.cgi

Jay

We have received your request to be removed from our RBL.

After investigating the IP addresses provided, we have honored your request and removed these IP addresses from our RBL.

Regards,
AT&T IISS Team

We have removed the rule within our e-mail server that was blocking your particular message. You should be able to send once again.

Thanks for your request,

Kelly
SCTelcom Datacom Technician

Our system is based on spamassassin. But we ignore things that the customers has
marked as ban which would give a score of 100+. Sorry for the long wait on a
reply. I have rechecked and I did add all the IPs in our whitelist back when we
were first talking.

-Lester
Internet America
Senior Systems Administrator

Dear Sir,

Please check if this problem persists within 1 hour.

Regards,
Walla! Abuse

Hello:

We've made a change to allow this mail-list to go through. However, we strongly suggest that you reconfigure how your mail server works, as if the change we have made gets out of hand, your mail-lists will be blocked again due to security on our end.

Thank you,

The Express, Abuse Dept.
Mountain Cablevision Ltd.
141 Hester Street
L9A 2N9

Dear Mark,

All the IP addresses are whitelisted.

Sincerely,

Verizon Online Abuse

thank you for your request.

We have checked the concerned IP addresses.
As all tests had a postive result, we unlocked the IP addresses
immediatley. Please wait one hour until the new settings take effect.
You will then be able to send emails to Web.de Accounts without any
problems.

Sorry for any inconvenience this may have caused you.


Kind regards

Detlef
WEB.DE Mail Security Team
WEB.DE GmbH
Brauerstrasse 48 · D-76135 Karlsruhe

Thank you for submitting the form. We have forwarded your request to
the recipient for action.

Best Regards,
SpamRejection.com Support Team

68.92.51.10 has been whitelisted with a feedback loop setup to send email to
liaison@mail-list.com. If there are any other IP that need to be added for
whitelist/feedback let me know.

The software that does report is MIME encoded using the ARF rules.

-Lester

Mark,
That IP was removed from blocking. The changes will take a couple of hours.

Regards,
Mary
Earthlink

Hello,

we've modified the antispam rules so your customer won't have any more problems sending e-mails to our servers.

Best regards,

RDS Link-Bucharest

Call us

This is something we will have to look at in a little more detail and would be quite difficult to troubleshoot over email. If you can give us a call, we will try to get you back up and working the way you should be as quickly as possible.

Thank you for your time,
CenturyTel Support Team

service will be restored by 11Am (EST).

regards
L. V.
er.uqam.ca

Our smpt proxy does not whitelist by IP number. If you would provide the relevant e-mail address, I would be happy to add them.

--j. w.

Hi,

I found and modified the rule that blocked the mail, so hopefully it won't trigger on your mails again.

BoK

I have checked our IP blocks and find none on any of your IP ranges. Further, our IP blocks do not issue a simple "Access denied" message: they are more specific. We were blocking the 64.241.105 subnet, but that was removed some time ago.

We have been going through a major email system conversion that had our inbound service shut down for several days during the last week. Possibly you encountered some aspect of that situation?

Please let us know if you see a continuing problem.

Hello.

This particular rule has been fixed already.
If you have any more please send them.

We have whitelisted your servers.

Re: 554 Client Host Rejected

This will be updated at midnight.

I have taken another look at the messages sent from your servers and will add your IP addresses to our DCC whitelists. Sorry for be so hard a.. about the issue, but understand I don't know who you are. I had to check into you first.

Hello.

Thank you for bringing this to my attention. I have now removed this filter
rule. Let me know if you have more trouble.

White listed as requested.


E. W.
ETM Computer Services
Microsoft Certifed Partner
Microsoft Small Business Specialist
AVG - Grisoft Gold Reseller
www.etmcs.com

I have whitelisted mail-list.com.

If that is not the correct one to whitelist, please let me know.

You have been added to our whitelist.

Dear liaison,

Thank you for your request.

I have contacted the customer twice, and did not receive an answer.

I appreciate your position, as we too have mailing lists we maintain for
commercial customers.

However our anti-spam system is largely under the control of the end users.

Users most often opt-out using their anti-spam system, rather than proper
methods.

That you processed a double opt-in, and the user failed to respond to me is
typical.

I have seen customers buy a product, opt-in to the mailing list, then use a
spamtrap address for the email address that causes the email server to be
blacklisted. They want and pay for the product, and they ask for the email to
punish the seller for being a "spammer". It is a game many consumers play.

In any event, I can only speculate as to the user's intent, but they pay me to
let them do what they want to do, within the limites of our user agreements.
Requests to alter the user's spam settings must come from the user.

If a user joins a mailing list, and then reports the mailings as spam, then
they are a typical user as far as I can tell. These people pay me to let them
do this. It is my job to turn the other cheek and say "thank you sir, may I
have another". The exception to that is when their actions cause my servers
to be blacklisted.



Your Ticket-Team

Your IP address blocks have been inserted into our spam filter whitelist.

Regards

--

IT Manager
Central Hawke's Bay District Council

Hello,

We have whitelisted the domain heartwarmers.com which hopefully will solve the issue.

J. K.

In cases such as these, we prefer to address the
content filtering issue. In the vast majority of
cases, the content filter triggers on a domain in a
message body URL which is on one of our blacklists,
possibly in error.

Note that your IPs are not on any blacklist here --
most of the messages from your IPs appear to be
accepted.

If you still have a copy of the rejected message,
could you forward it (or at least a list of the
message body URLs) ... for analysis?

Thanks,
--
Qwest.net

Hi, thanks for contacting us.

More than likely someone is using mail-list.com in a fake opt-out link and this is how it came to us.

We will add mail-list.com to our trusted list and purge it from the records, no worries....

We don't operate blacklists so there is no need to worry(at least from us) of email being blocked to our members from you.

If you want to forward your junk to us, we'd be happy to handle it.

The Knujon Team

Dear mail-list.com,

Our Technicians response to your ticket is as follows
----------------------------------------------------------------------------

Hello,

Sorry about the confusion previously, it seems I was looking at the wrong part of the email.

Go ahead and try sending email through our servers again. Let us know if you continue to have issues.

______________________________________

Network Management Center Technician
Infinity Internet

Your email address has been unblocked.

Hello, Damon.

You folks already requested and were granted enrollment in our
feedback loop.

It should be OK now. Please try again. Thanks.
---

Hello Mark,

Thank you for contacting Yahoo! Customer Care.

The information you have sent us has been updated in our system. This
may take up to 2-4 weeks to become fully implimented...

At the time it becomes fully implimented, feel free to test things out
and let us know if you experience any problems.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Ashlar

Yahoo! Customer Care

Hello Mark,

Thanks for taking the time to contact United Online email support.

Please be assured that the IPs provided by you have been added to our appropriate list.

If you have any further questions, feel free to reply to this message and either myself or another support agent will assist you.

Sincerely,

Security & Abuse Department
United Online, Inc.


----------------------------------
Juno, NetZero and BlueLight Internet are United Online companies.
----------------------------------

Hi

Are we blocking you? If so what bounce or mailer-daemon error do you get when
emailing our users?

==
Date: Mon, 7 May 2007 10:47:47 -0500
To: outblaze.com
From: Liaison

Thanks for your prompt response.

I am not aware of any delivery problems at this time...

Thank you.

Damon

Welcome,

We have received the signed reporting agreement... Your enrollment into our JMRP database has been completed and we will begin to forward complaint messages immediately.

Dear Sir:

Hello. This is an AntiSPAM administrator of DreamWiz.
The IP you told me is removed from our black IP list, So you can exchange e-mails with Dreamwiz's users from now.
Sorry about your inconvenience and thanks for your concern.
I'll take care of our blacklist further more.

Best Regards,
DreamWiz.

Your email has now been approved to send mail to any Mercurylink Customer. Sorry for any inconvenience this may have caused. PLEASE RESEND your original email and it should be fine. ALSO if it includes a FILE attachment MAKE SURE it is compressed before resending or it will bounce again.

If you are a MLO customer and wish to be removed from the spam filter call [...] and request to be removed from the filter.

Thanks for your understanding,

The MLO TEAM

mail-list.com is whitelisted 8/10/2005 09:14 EDT

Hi,

we are not blacklisting you it was the keyword block that stop your email.

Thanks
AntiSpam Administrator
CAMH

The antispam software used by Mississippi State University allows the individual
user to control the aggressiveness of spam detection and to whitelist sender
addresses. If any users have questions regarding how to do so they can contact our
help desk at ...

Regards,
Frank Peters
Mississippi State University

Your email has now been whitelisted... Sorry for any inconvenience this may have caused...

Our spam filter (Lightspeed) has categorized your domain as "mail". Since we don't allow our users to use webmail, this is why the domain is blocked.

I have whitelisted mail-list.com for incoming email. Please let me know if you need anything else.

Jeff
GroupWise Administrator
Denton Independent School District

Thank you for your request. An administrator will look into your message,
and depending on many different factors, will try to block similar messages
from ever getting to AUBnet.

Remember to include all the headers and text of the original message,
we will ignore any other requests.

Eventhough this service is provided without any guarantee, you are welcome
to forward as many messages as possible.


AUBnet Email Spam Control

Can you give me the Newsletter and the email address that it would come
from? I don't want to add the ip blocks to our whitelist but I may put
the email address that the newsletter is sent from.


Jason
Systems Support Specialist
Senior Market Sales, Inc.

We can whitelist either the domains or the actual IPs. We can't (won't) whitelist 3 full class C blocks (24s). If you can give us the actual IPs we'll whitelist those. As a note--the email was bounced due to a word combination that matched a spam filter--we're not blocking your servers.

Hello,

We do not block email, the mail was rejected because of xxx@nafcm.org 's own spam settings. That user can adjust those settings and also set their own whitelist by logging into their account at xxxxx and setting their "filtering" settings.

Thanks
Byron
Kargo.net

Hello,
The three blocks of IP ranges that you have supplied :

64.241.105.0/24 Savvis
68.92.51.0/24 SBC
208.239.1.0/24 UUNet

have been entered into our Trusted Hosts/Networks list, where they will
remain unless/until complaints are brought to our attention.

Thank you,
Victor
Technology Services
School District of Beloit

Brightmail provide the server side filtering services that we offer our
customers. If you are having problems I would recommend that you contact
them to try and resolve, xxxxx

Regards,

--
James
Network Abuse Team Demon Internet

Dear Damon,

Customers setup their own spam filter at InReach. The customer can go into their spam filter and whitle list your IPs. All they have to do is go to www.inreach.com/spam and login with their email address and password. Once in they will need to click on Rules and then Hosts. They will then have to enter the IP and click on Go. It will bring them another page which they will change 'No Change' to ' Always Allow'. Once they do that they will need to click on Submit Changes. They will need to do this with every IP that you using for your mailing list. If our customer needs help with that they can give us a call to our support team, the number is 1-888-467-3224. Thank you.

John
Abuse Department
InReach Internet

Your biggest problem here is the URIBL_WS_SURBL hit. This scores 4.0 and
puts you over the limit.

What this means is that a domain mentioned in the email was on this list:

http://www.stearns.org/sa-blacklist/sa-blacklist.current.domains

This means that you would be having problems with more ISPs than just us.

If you wish to have yourselves removed, see this link:

http://www.stearns.org/sa-blacklist/README.submissions.html

Dan.

Hello:

The feedback loop has been set up. You will receive your first email on
Monday.

Regards:
Abuse Department

Greetings:

All incomming mail to the domains we hold goes true ASpam Filter running on out MX servers. The ASpam filter judged some of the messages coming from your mailing lists looked like spam.

We made the "bypass" to the IP blocks you refer in http://www.mail-list.com/blocklist.html to prevent ASpam filter to check messages comming from those pools.

We will be checking for possible spam comming from such pools, and if we found problems, we will disable the bypass.


Regards

Dear Liaison,

I've made some minor changes to our system to accomodate your request.
However, some of your mail may still be blocked, double opt-in or not,
because it contains well known spam URL's which I'm not inclined to
whitelist at this time.

Sincerely,

David
VCSSO/ITS

I'll whitelist until I get a complaint

I either need an end user here to request that, or I need so see an
example of what got bounced.

Hello:

You indicated in your email that you only use a dozen or so IP's in
these blocks. Can you please send just the server IP's that you
currently are using? In addition, which email address would you like
the list of email address to go to.

Regards:
Abuse Department

The mail-list.com domain has been added to our whitelist. I am assuming
that all emails will have mail-list.com as the domain....


Adam, Engineer
Troy Cablevision, Internet Dept.

We are not blocking your list.

Bill
AirRunner Networks LLC

At this time we can not whitelist your IP addresses. The account you sent
to has not checked their e-mail in over a year. So if xxx@bscn.com
opted-in then it had to be over 1 year ago.

If you can send us information on when xxx@bscn.com opted in, then we can
look into adjusting our filters and blacklist to let messages from your
network through. I will also need a zipped copy of the bounced message to
using in adjusting our filters.

Thank you,
Black Sheep Postmaster

Thank you for your e-mail. A new ticket has been created.

Your work request will be assigned to a technical support representative and be resolved on a priority basis.

OUSD Help Desk

Damon,

Thank you for your email. The bright.net domain is not blocking your mailing list. The error that you received is due to the individual
(xxx@bright.net) blocking your address in the Spam filter that we provide
to them.

We have sent an email to our user about this and are waiting to hear back
from them. We need to make sure that they would like to receive email from
your list and have offered our assistance, should they require it, with
"unblocking" your list in their filter.

Sincerely,
bright.net Abuse


bright.net is a registered Service Mark of Com Net, Inc.

Thank you for the notification. I have searched through our logs and it appears the message scored over twice the limit of our spam threshold.

I also see within the logs that this address, xxx@ruraltel.net, has received messages from other lists orignating from mail-list.com which are scoring well below this same threshold. There was also a message sent from the xxx@mail-list.com address in regards to the alphabetsoup mailing list subscription.

I have not seen any further messages which appear to be involving this mail list hitting our server at this time. Is this a message we could have you resend to our customer, or is there furter intervention needed to allow the customer to subscribe to the list?

From the logs it appears this is not necessarily an issue with your list in general, but the specific message that was sent. As I have looked through some of the messages from that domain they appear to be scoring fine and arriving to our customer's without issue.

If there appears to be an issue with this specific list or something that is may be an ongoing issue with the messages being returned as SPAM, I would also agree a possible additon to the whitelist may be needed.

I have also Cc'd xxx@ruraltel.net on this message as well.

Clayton
Internet Systems Administrator
Nex-Tech

Dear Damon,

Whitelisting with spamassassin is not done on an IP basis. I can do it
with my MTA but then it will open a gateway for spammers who spoof IP's
to send spam.

If you experience problems with individual mailing lists, send one to me
(xxx@sun.ac.za) as you would to a normal customer. I then can try
and make some adjustments according to the headers.

> Can you let us know if there is any reason why our mail would not be
> delivered to your customers?

There is no reason beforehand. If however your email have a lot of
characteristics common with those of spam there might be cases where a
problem can arise.

Regards
Johann
--
*********************************************************************
Johann
System Administrator *
UNIX Systems *

Hello:

At this time we are not able to offer you whitelisting on our sites.
Since you are a double opt-in service, you should not find IP's blocked as spam.

Regards:
Abuse Department

hello,

all three of your subnets have been whitelisted.

our block list is user based so obviously one of our users requested the
block (it's automated) instead of unsubbing, which you can't really blame
them anymore due to the vast amount of spam with fake unsub links.

thanks
postmaster

****************************************************************
Message Acknowledgement

****************************************************************
This automated response is to let you know that we received your message
to My Way, and will be getting back to you as soon as possible. If you
have a problem or question, please check our help pages located at:

http://help.myway.com

These pages contain answers to the majority of questions we receive.

******************************************************************
Thanks again for writing, and we will get back to you as soon as we can.

Regards,
The My Way Customer Service Team

*** This is an automated response to your message to iWon ***

In order to help determine the cause of this problem, we ask that you
reply to us with the "header" information and the entire returned email
message you received. Please do not send the copy of the returned email
as an attachment or we will not be able to read it and assist you.
Rather, please paste it into your reply to us.

You can view the message "header" information of individual email
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This is an automated e-mail response to let you know that we have received
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Damon,

Although I detest UCE with a passion, it is my view that if people request email, they should get it. Furthermore, it is also my view that if they no longer want what they requested, they should be using the unsubscription means that they are provided; not their ISP's spam blocking measures. That is why we've white listed your servers. I'm quite certain that there are plenty of people on our network who continue to desire to receive the email which comes via your servers.

We'll always be more than happy to fix issues that prevent legitimate email from flowing.

Thanks,
Shanen
CTI Networks, Inc.

Damon,

I apologize for taking so long to get back in touch with you. Are you still seeing mail blocked like this? If so let me know. The mail that was blocked shouldn't have been because I did white list the /24 block that the IP is in. I can see that some of our users are trying to use our spam reporting as a means to "unsubscribe" and no longer receive mail, but it's clear that the reports were mail sent through a legitimate mailing list of which they are/were a part. Therefore, I certainly don't want that mail blocked.

Bottom line, if you still see problems with this, let me know asap and I'll have engineering investigate further to find out what's broken in our filters.

Thank you,
Shanen
CTI Networks, Inc.

Thank you for writing to SurfControl Technical Support. Answering your question is important to us, so we have created this response to let you know that we have received your request and how we will handle your problem.

We will respond to your request within 1-2 business days. If you have an urgent problem, it would be best to contact us by phone to speak to a Technical Support Representative personally. Telephone contact information is at the bottom of this message.

The host fijo.mail-list.com was in our blacklist, probably for something
we considered spam that came from it. It has been on there a long time, so
I can't tell you any specifics about the incident, though they were
probably reported to xxx@mail-list.com.

I've removed it from the blacklist, though of course it'll go right back
on the moment unsolicited mail comes from there again. :)


--
// Miles
// Computer Science Department - Computer Facilities
// Stanford University

Hi Damon,

I apologize for taking so long to get back to you. The 3 /24 netblocks have been whitelisted. If we should see any issues with this, we will be in touch.

Thank you,
Shanen
CTI Networks

Hello,

Please provide me with the following information:
-IP addresses of your mail servers that should be white listed
-Company name
-Contact name
-Contact phone
-Contact email address

We will add the information to our white list and in the future, if complaints are made, we will be in touch with you directly without placing a block on the server.

Thank you,
Shanen
CTI Networks

Hi,

Thanks for letting us know, your IP ranges have been added to our whitelist.

Regards,

--

Corne'

System Administrator
NetraLINK IBSP

I have added *@*.mail-list.com to our whitelist. Sorry for the inconvenience.

Your mail will no longer be tagged as spam, and possibly rejected.

--
Martin
VSE Information Technology

Hello,

The most recent public viewable hash on this is available at http://rbl.ctinetworks.com/?hash=b6fc4d9ff30aaabc00c3b4a7ec378023 . The IP was not blocked automatically by our systems. Indications are that a number of our users complained about mail from a specific source. Please review that information and let us know your thoughts. We may consider white listing your server.

Thank you,
Shanen
CTI Networks
xxx@ctinetworks.com