Dear liaison,

Thank you for your request.

I have contacted the customer twice, and did not receive an answer.

I appreciate your position, as we too have mailing lists we maintain for
commercial customers.

However our anti-spam system is largely under the control of the end users.

Users most often opt-out using their anti-spam system, rather than proper
methods.

That you processed a double opt-in, and the user failed to respond to me is
typical.

I have seen customers buy a product, opt-in to the mailing list, then use a
spamtrap address for the email address that causes the email server to be
blacklisted. They want and pay for the product, and they ask for the email to
punish the seller for being a "spammer". It is a game many consumers play.

In any event, I can only speculate as to the user's intent, but they pay me to
let them do what they want to do, within the limites of our user agreements.
Requests to alter the user's spam settings must come from the user.

If a user joins a mailing list, and then reports the mailings as spam, then
they are a typical user as far as I can tell. These people pay me to let them
do this. It is my job to turn the other cheek and say "thank you sir, may I
have another". The exception to that is when their actions cause my servers
to be blacklisted.



Your Ticket-Team